14th March 2018 09:15am – 12:30pm Framlingham Technology Centre

£25 for members £30 for non-members

What was the last difficult call you had to make? Collecting a debt? Making a complaint? Refusing credit? Cancelling a contract? Giving bad news? Apologising for a mistake?

From time to time we all have to make a call that we find uncomfortable, so would it help to have some pointers about how to do it well?

This workshop will cover some common scenarios and consider:

  • How your mindset can work for or against you when you’re under pressure
  • Tried-and-tested approaches to having difficult conversations
  • Strategies to troubleshoot challenging scenarios brought along by participants

A truly practical, hands-on conversation about difficult conversations. Be open-minded and be generous with what you know.

Delivered by Rebecca Winn of Winnthinking People Development. www.winnthinking.co.uk

Book your place here!

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