Making Difficult Outbound Calls – A Workshop
14th March 2018 09:15am – 12:30pm Framlingham Technology Centre
£25 for members £30 for non-members
What was the last difficult call you had to make? Collecting a debt? Making a complaint? Refusing credit? Cancelling a contract? Giving bad news? Apologising for a mistake?
From time to time we all have to make a call that we find uncomfortable, so would it help to have some pointers about how to do it well?
This workshop will cover some common scenarios and consider:
- How your mindset can work for or against you when you’re under pressure
- Tried-and-tested approaches to having difficult conversations
- Strategies to troubleshoot challenging scenarios brought along by participants
A truly practical, hands-on conversation about difficult conversations. Be open-minded and be generous with what you know.
Delivered by Rebecca Winn of Winnthinking People Development. www.winnthinking.co.uk